See How Companies Like Yours Solve Billing

Faceter is a technology company that delivers advanced video surveillance solutions, offering both cloud-based and on-premise monitoring. With a subscription-based business model, Faceter provides a variety of pricing tiers to meet the diverse needs of its customers, who can choose between monthly, quarterly, or annual billing cycles.

As the business grew, Faceter quickly recognized the complexity involved in building a reliable billing system from scratch. Managing different pricing plans, applying discounts and promotional codes, supporting various payment methods, and implementing recurring billing were all critical requirements. In addition, the team needed to ensure billing transparency for customers and generate accurate financial reports for internal use. Building all of this in-house would have required significant time and resources, diverting focus away from Faceter's core product.

Through its website, Groupon offers its customers discounts on both products and services. Based in the U.S., it also operates in over a dozen other countries. During Q4 2019, Groupon had 43.6 million active customers and billed $1.2 billion globally.

Groupon selected Kill Bill to seamlessly process payments in multiple currencies and accept a number of different payment methods (credit and debit cards, online money transfers, SMS, and card present solutions, etc.). Additionally, it interacts with a variety of payment gateways and supports different payment flows (hosted payment pages, third-party API integrations, 3D Secure verification, etc.).

CARFAX, the expert in vehicle history information, provides reports directly to consumers as well as partnering with more than 30,000 automotive dealers. To help manage the dealer partnerships, CARFAX pulls data from their custom usage metering system into Kill Bill, which is running on AWS.

CARFAX implemented customized Kill Bill plugins to handle their particular pricing methodology and to manage their promotions with discounts. To support other business use cases, their Kill Bill system integrates with NetSuite AR, Salesforce, business intelligence tools, and a tax data provider.

The company uses Kill Bill to manage tens of thousands of subscriptions. Since switching from their home-grown billing system to Kill Bill, CARFAX has reduced their monthly batch invoicing process from 12 hours to about 1 hour.

This SaaS company provides tooling for building community and social websites. It has three levels of paid plans for its tens of thousands of customers to subscribe to. The available features are nearly identical across the plans. However, the higher levels allow more members, online storage space, and technical support. The highest plan level allows users to purchase add-ons, such as widgets, plugins, and integration options.

Like many online SaaS businesses, this company gives its new users a 14-day free trial of its software. Also quite common, subscribers who pay a year in advance receive a discount on the annual fee. The company looked for a subscription billing system to support the trial period, subscriptions plans, and add-ons.

Before migrating to Kill Bill, they had subscribed to a popular, leading billing SaaS provider. However, they needed more flexibility, particularly to test different pricing structures to optimize their revenue stream. They also needed analytical reports that allowed them to customize the report metrics so they could assess the effectiveness of its payment plan tests.