Support from the team behind Kill Bill
For customer-managed Kill Bill deployments. Get the level of access, guidance, and SLA coverage your team needs, from onboarding through mission-critical production operations.
Support is a separate purchase from software and is always scoped to match your operating needs.
Need a one-off working session instead? Book advisory instantly.
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Choose the path that matches where you are. Production teams should start with a support plan. Teams still evaluating Kill Bill can use the community, request advisory help, or work with an implementation partner.
Choose your support level
Direct access to the engineers who built the platform. For customer-managed deployments, support is a separate purchase from software and is priced as a flat annual fee.
Flat annual fees, never tied to your revenue
No percentage of revenue, no per-transaction charges, no surprises as you scale.
Launch Support
Getting to production
Onboarding guidance, architecture reviews, and office-hours access to the core team. Best for engineering-led teams getting Kill Bill to production.
Slack channel access to the Kill Bill team
Up to 8 hours per month of guided support
Onboarding and architecture review
Best-effort, no SLA
Who it's for: engineering-led teams with a technical owner who can run the platform day to day. Typical fit: $2M to $10M ARR.
Quarterly or Annual contract
Growth Support
Running in production
Steady-state guidance and cooperative investigations for teams already running Kill Bill in production. Your team operates the platform; we help when issues go beyond what you can resolve alone.
Slack access to the core team
Up to 4 hours/week of guidance and troubleshooting
No SLA, cooperative debugging
Upgrade and configuration recommendations
Who it's for: teams with a strong internal engineer who can operate the system independently. Typical fit: $10M to $50M ARR.
Quarterly or annual contract
Enterprise Support
Mission-critical billing
Priority access, SLA coverage for critical issues, proactive guidance, and deep investigations for organizations that cannot afford billing downtime.
Priority Slack channel and priority engineering queue
48-hour SLA for critical production issues
Deep investigations led by our engineers
Proactive architecture reviews and upgrade planning
Key event readiness for launches and migrations
Who it's for: regulated industries, mission-critical billing, or any team that cannot afford downtime. Typical fit: $50M+ ARR.
Annual contract
Aviate software tiers and support plans are separate purchases with different scopes. Most production teams pair the right software tier with the support level that matches their operating risk.
Compare support tiers in detail
| Tier | SLA / Response | Access | Production Investigation | Pricing |
|---|---|---|---|---|
| Launch | Best-effort, no SLA | Slack, up to 8 hrs/month | No | Flat annual fee |
| Growth | No SLA, cooperative debugging | Slack, up to 4 hrs/week | Yes (cooperative) | Flat annual fee |
| Enterprise | 48-hour SLA for critical issues | Priority Slack, unlimited | Yes (tiered plans) | Flat annual fee |
"Production investigation" means issue triage, log analysis, and remediation guidance in your production environment. For SLA coverage and priority handling, choose Enterprise Support.
Prefer self-serve first?
Use the Kill Bill community to research past questions, learn from other teams, and ask implementation or usage questions while evaluating the platform.
Need targeted advisory help?
For teams that need focused onboarding help, architecture review, or short-term guidance on a specific issue, you can book a paid advisory session directly with the Kill Bill core team.
Delivered exclusively via a dedicated Slack channel. Ideal for a focused working session rather than an ongoing support plan.
Need a larger scope or ongoing support? Contact Us
Need implementation capacity?
If you need hands-on implementation or development help, Kill Bill partners can support integrations, plugin development, and broader delivery work.
Not sure where to start?
Talk to the Kill Bill team. We can help you choose the right support level for your team, from initial rollout to mission-critical production operations.