Support for Kill Bill
Kill Bill is free and open source. It comes with no support and no SLA. Support from the team behind Kill Bill is part of Aviate.
Last updated: October 2026
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Short answer
Does Kill Bill come with support?
Not the open source version. Kill Bill is free under the Apache 2.0 license, with community help on the mailing list and GitHub, and no SLA. Support from the team behind Kill Bill is part of Aviate: Level 3 support in a dedicated Slack channel with the engineers who build and maintain the platform, and a response within 1 business day for P1 issues.
 Kill Bill open source |  Aviate | |
|---|---|---|
| Channel | Kill Bill users mailing list and GitHub issues | Dedicated Slack channel |
| Who answers | The community | The engineers who build and maintain the platform |
| Response time | No commitment, no SLA | Within 1 business day for P1 issues |
| License | Apache 2.0, free | Aviate commercial license included |
| Custom plugins | Partners | Partners |
Two ways to get help
Kill Bill open source
Community help, free
Kill Bill users mailing list
GitHub issues
Documentation on docs.killbill.io
No support, no SLA
Aviate
Level 3 support included
Dedicated Slack channel where you talk directly to the engineers who build and maintain the platform
Response within 1 business day for P1 issues
Includes the Aviate commercial license
Where to ask
The Right Place for Each Question
How do I configure or use a feature?Setup, catalog, API, plugins
Documentation on docs.killbill.io
A technical question about the open source platformDesign, behaviour, upgrades
A bug in the open source codeWith steps to reproduce
GitHub issues on the Kill Bill repositoriesA production issue with AviateP1 response within 1 business day
Your dedicated Slack channel with the Kill Bill engineers
A custom plugin or an integration projectImplementation and development work
Evaluating Kill Bill or AviateScope, deployment, pricing
Talk to the team, a technical member replies
Need implementation capacity?
If you need hands-on implementation or development help, Kill Bill partners can support integrations, plugin development, and broader delivery work.
ChaChingFAQs
Frequently Asked Questions
Is there free support for Kill Bill?
Kill Bill open source comes with no support and no SLA. Community help is free and public, on the Kill Bill users mailing list and in GitHub issues.
What does Aviate support include?
Level 3 support in a dedicated Slack channel, where you talk directly to the engineers who build and maintain the platform, with a response within 1 business day for P1 issues. Aviate also includes the Aviate commercial license.
What is Level 3 support?
Level 3 is support from the engineers who write and maintain the code. Your team talks to them directly, without a first-line help desk in between.
Where do I report a bug in Kill Bill?
Open an issue on the relevant Kill Bill repository on GitHub, with the version and the steps to reproduce. For Aviate customers, raise production issues in your Slack channel.
Where can I ask a technical question about Kill Bill?
On the Kill Bill users mailing list, a public Google Group. Start with the documentation on docs.killbill.io, which covers setup, the catalog, the API and plugins.
Does the Kill Bill team build custom plugins?
No. The team maintains the platform. Kill Bill partners build custom plugins and integrations, and run implementation projects.
How do I get support from the Kill Bill team?
Support from the team behind Kill Bill is part of Aviate. Talk to the team through the contact page, and a technical member of the team will reply.
Not sure where to start?
Talk to the Kill Bill team. A technical member of the team will reply.